– August 11, 2019
Complete trash – Unit died in 18 months
This was purchased with our brand new home. A full set of samsung products (Washer, Drier, Fridge, Stove, Microwave range, Dishwasher). We got it all 18 months ago and no complaints about the other items but the dishwasher completely died in that time.
Sure enough warranty is only for 12 months so no help from Samsung when I called in. Authorized repair person said the main gasket was done and the major replacement would be 350 for the parts plus labour, more than the cost of the unit itself.
I dont know about anyone else but 18 months for an appliance is appalling . Especially when I had my whole house outfitted with the companies products. My only call in to Samsung resulted in them checking my serial number to tell me theres no warranty (thanks but i can already read that myself from the owners manual) and then giving me a number for a service provider.
When the unit was working it didnt even do a great job of cleaning the dishes. Every load we did had to use the heavy duty setting just to get them clean, and I pre-rinse ALL dishes in my house before loading them.
I had an awful experience being surprised with a nice replacement bill for another unit in the first year and a half. I will never buy another Samsung appliance again nor recommend them to anyone I know. Steer clear of these garbage units.
Originally posted on Samsung.com
– June 26, 2019
Door seal leaks!
installed too late to return to home improvement store. several calls to samsung with push back, trashing the unit to switch brands. will not purchase another samsung appliance!
– April 17, 2019
Does not dry dishes.
Since the day we got this dishwasher it never dried the dishes.
– April 13, 2019
Broke and was cheap to buy a new one
Have a break after extract 13 months after warranty period. Called the technician that charged me 80 bucks to figure out that I need 400 bucks in repair. Never again Samsung
– April 5, 2019
Terrible, terrible, terrible
Shipped to us broken and missing a drawer wheel. Missing wheel caused the drawer to shift which caused damage to the gasket. TWICE repairmen could not fix and the second “expert” made the situation worse. Used a machine screw to fix the problem…
Decided to change out the hose because of the constant terrible odor. Samsung will tell you to use Tang after each wash to solve smell issues. When we pulled the unit out, we see the entire bottom is cracked. Of course now it is past warranty.
We paid for unit to be delivered and installed. HOW WOULD I KNOW THAT THE BASE OF THE UNIT WAS CRACKED?
Samsung has denied any claim.
NEVER GOING TO BUY SAMSUNG AGAIN.
– April 4, 2019
Nosiest dishwasher ever
I am astrounded by how noisy this dishwasher is. And on this page it daily’s quietest in its class… like a stream?! That is simply false. So disappointed with this product and I am a huge fan of Samsung normally but this has let me down.
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