– August 2, 2020
Good luck removing and cleaning shelves!
So I do like this fridge. Its sleek, has all the bells and whistles, etc. But it is the most cumbersome fridge I ever owned in terms of removing bins and shelves. The fact that you need videos to show you how to removed shelves and all the tabs involved and how to manipulate them is just too complicated. and good luck putting them back in – its literally crazy. The angles are difficult to maneuver and everytime you do it you feel like you’re going to break everything. Just poorly designed and not customer friendly
Originally posted on Samsung.com
– February 29, 2020
noisy and drips water
Love how this refrigerator looks, but it is very noisy and the water dispenser drips water and does not have a drip tray. Disappointing.
– August 20, 2019
Beautiful – stylish
looks amazing … beautiful design. delivery on time, the unit arrived without a blemish. kids love the third draw, easy storage for healthy snacks and water. perfect
– July 1, 2019
Love the sleek design
Although I love the sleek design, double doors and drawers, the inside of this refrigerator leaves much to be desired
The top drawer of the freezer constantly comes off the track or gets stuck leaving you to empty it and remount the drawer. The double doors are beautiful but the ice maker renders the left door useless for storage and the right side door only has one useful shelf on the bottom.
The outer design is great but they gave little thought to the interior design and storage use of this refrigerator.
– July 1, 2019
We received our fridge and just by looking at it, it was very nice. The stainless steel look is very appealing. By first look I fell in love with the middle drawer where you hold beverages! Something new I had never seen before. Love that it’s adjustable for any size bottles or cans. Next looking at the fridge area it looked nice. The sliding shelf in the freezer was different and wasn’t expecting that. As I have stated do love the bottle/can drawer though. I also love the idea that the fridge beeps at you if you don’t close the door. Having an app for the fridge isn’t really something I really get into, but if I were to use it would probably be a nice addition also. Seems a little weird though to have an app for a fridge! Over all the fridge keeps the food cold and the temp adjustment is a nice touch. The stainless steel look is a nice touch to the fridge.
– June 24, 2019
A Family or Foodie Dream Fridge
When my new Samsung Refrigerator first arrived, I was amazed at how much it improved the look of my kitchen. This piece will give even a dated kitchen a modern feel. The first thing my kids did when they saw it was run their hands all over it as if it were a dog – the surface was not affected. Whether you have kids or not, this smudge resistant technology is brilliant.
The shelves come positioned just over 9 inches high, which does not allow things like beverage or milk containers to stand straight up so you will most likely need to adjust them. The awesome thing about this model is that you can customize the shelves to your specific needs. There is a shelf that flips up via hinges next to the ice maker so that even tall bottles of wine can be accommodated. I love that this model can store anything from a giant stockpot to a large sheet cake. I have lowered the upper right-hand shelf and now have a place for all of the tall items we use and the smaller items are on their own shorter shelf, not piled on top of each other as they might be in a side by side.
The FlexZone drawer- I’ve never had one before, but it turns out this is a really cool feature. You can actually adjust the temperature according to what you are storing in this drawer. This is where you could store wine, cake or cheese, deli items (pineapples, potatoes, biscuits), other beverages such as bottled water, soft drinks or beer, and meats. Each category will require a different temperature setting and the guide explains this really well, including that you should not store leafy vegetables here nor glass bottles at a beverage or meat temperature. I currently have some assorted cheeses and root vegetables in my FlexZone and am excited to be able to have so many options when I’m prepping for my next party. It is always a challenge trying to make different sized trays of food to fit, but I know it won’t be a problem with this Samsung model.
I love the door alarm. Adults may not need the reminder, but when my kids are looking for something to eat and hear that beep, they know they need to close the door quick – such a smart feature!
The freezer – ok, so I do like that there is an upper and lower drawer within the freezer compartment so that items are not just piled upon each other in the whole area of the freezer. That being said, the one thing that is a negative for me is that the lower basket does not seem to maximize the space of the unit. The unit measures 36 inches across, yet the lower basket has a width of 28 inches. It looks like the basket could have been almost two inches larger on either side, giving more usable freezer space.
Samsung Customer Service – I called Samsung Customer Service by dialing the number that came on the sticker on the inside of the fridge. My issue was regarding the shelves, but I was also curious how quickly customer service would be able to help (for the purposes of writing this review and also in case any major issues ever pop up). Well, Andres at Samsung answered my call almost immediately and was helpful, polite and cheerful. If you have ever had to deal with customer service for anything, you will really appreciate Samsung. I was able to be helped without needing to sacrifice two hours of my day and jumping through all of the hoops I’ve experienced with other companies’ call centers. Amazing!!
Overall, I would recommend this refrigerator for anyone from families to foodies. There is a place for everything and it has so many great features. It also doesn’t hurt that it has a gorgeous aesthetic. Our family gives this Samsung 5 stars.
– June 20, 2019
Stick to Samsung TVs
two separate condenser motors failed within two weeks of each other in less than 5 years! paid $100 to only tech in area whose solution was to throw it out !
– June 8, 2019
I was pretty impressed with this refrigerator. The stainless steel looks beautiful and it shows minimal fingerprints. I like that the ice cube compartment takes up very little room away from the space inside. The movable shelves are a nice bonus. You can fit a lot of groceries in here and the shelving helps everything stay organized. The flexzone drawer is a great way to keep beverages cold and easy to get to. The freezer drawer has ample space as well. The refridgerator cooled down very quick after plugging in, and it didn’t take long for the ice cubes to get full either. Very pleased with this fridge, it doesn’t take up much space in my kitchen, but doesn’t take away with how much interior room there is for groceries.
– June 8, 2019
Outstanding Samsung Fridge
I was a little hesitant when my husband wanted to swap out our perfectly fine fridge for this new Samsung, however, it was a great decision. The fridge provides ample room for all our groceries and I really enjoy the “flex” drawer, which we use to store wine. As I have a habit of not closing the fridge door all the way, I really appreciate that it texts you to let you know when the door is not fully shut. All in all, this fridge is hands down better than our previous fridges
I wouldn’t hesitate to recommend this fridge.
– June 8, 2019
Great fridge, cooled down immediately after install. This fridge works great, and also has a great flex zone which we keep our sodas, and other beverages in to keep them extra cold. The freezer is nice sized as well, it has a deep compartment. The fridge has a lot of compartments as well as shelves to stay organized. I recommend this fridge to anyone. Its pretty cool that you do not really see any smudge stains from fingerprints on this fridge.
The fridge also has bright led lights so everything is nice and visible inside. This fridge gave my kitchen a makeover and my family is very pleased. If your in the market for a new fridge just a heads up that Samsung outdid themselves on this one.
– June 8, 2019
So spacious and modern
We’ve had this refrigerator for about a month. Our family absolutely loves it. We are a family of 4 and need a lot of space to cater for our needs. Our previous refrigerator was the same size but only allowed for a third of the capacity. The refrigerator section is wide and shallow keeping everything within easy accessibility and visibility. The FlexZone drawer is an outstanding feature giving us so much versatility whether storing deli items, wine or using it as an additional freezer drawer. The ice maker is quick and delivers cubes without mess. The French door freezer design is so attractive and makes our entire kitchen look contemporary. The freezer pull out drawers are a decent size, and the top pull out shelf and shelves in the door allow us to be better organized and reduce food waste as items are more visible. Each side of the freezer can be set to a different temperature. Let’s not forget the amazing Samsung app, the ability to control temperatures, childproof the refrigerator from our about to walk infant, is a really great feature. We recommend this refrigerator over any other one that is currently available in the market.
– June 8, 2019
Great Refrigerator for my family.
I haven’t had the fridge very long only a couple weeks but I have been so happy with it. I love all the space and features. I love the middle extra drawer, and the extra wide opening for the ice and water dispenser.
– June 8, 2019
We had our previous builder grade refrigerator for almost 20 years, so this has been an amazing addition to our kitchen. The nice stainless steel upgraded the look instantly. I love the ice and water dispenser on the front of the door, but I do wish the water came out ice cold instead of barely cold. I have enjoyed the freezer being on the bottom (although the drawer in the freezer does not glide smoothly, unless you push it exactly in the middle it comes off track easily) and the flex zone drawer is perfect to store items such as snacks and drinks for quick & easy access. The inside of the refrigerator is very roomy and it is nice how you can configure the shelves differently. I especially like that you can flip one shelf up to accommodate taller items such as a pitcher. Overall I could not be happier with this refrigerator. I would definitely recommend it to family and friends!
– June 8, 2019
Exceed my expectations
We had this Samsung 23 cu. ft. 4-door French door counter-depth refrigerator for about two months. I have to say I am very impressed by its elegant streamlined design and excellent cooling performance.
• Upgrading from a non-counter-depth unit, Samsung counter-depth refrigerator is much more aesthetically pleasing and provides a clean uniform look.
• I can show case my big fridge magnet collection thanks to its stainless-steel magnetic finish.
• The water is the perfect temperature right from the door, and ice maker works perfectly, either cubed or crushed.
• Great shelf and drawer layouts and plenty of room. Samsung did a nice job making small shelves in the door with the ice maker so that no space is wasted.
• The LED lighting gives the inside a modern look and makes for a bright refrigerator to find what we are looking for.
• TwinCooling Plus system is so powerful. We have to set up higher temperatures than the recommended fridge/freezer temperatures as the cooling is simply too good!
• Touch screen display panel is such a cool feature. It is very intuitive to use. No more guessing on temperatures!
• Automatically Integrated into Samsung home ecosystem. I was pleasantly surprised that I got a notification on my TV as I forget to close the refrigerator doors.
• Not much cons really. I wish the fridge doors can be automatically closed if left them open, but the open-door alarm is good enough for now.
In conclusion I am very happy with my purchase and the Samsung refrigerator surely exceeds my expectations. I would highly recommend it to anybody!
– June 8, 2019
Just what we needed!
We didn’t want to upgrade our refrigerator because of how bulky and long they can be in the kitchen. Finding this counter depth refrigerator that had a gracious amount of space was a god send. It serves all our needs the way we want. Makes TONS of ice QUICKLY. What’s nice is you can turn the ice maker off with a button on the inside of the refrigerator from the top. None of those levers you see on other refrigerators and don’t work half the time and then overfill.
The nicest part of the refrigerator for me is the flex zone. It works out perfectly for placing meat in to defrost. I like to cook with cold meat as it’s easier to handle. Having it defrost in the flex zone leaves it colder than the top refrigerator, but defrosted so I can work with it. Also helps keep beverages on a little cooler side.
My only gripe is that on the top sliding shelf in the freezer, I wish the sides went up a little higher, but I just keep my boxed items in here (since I access them more often anyways).
Another nice feature is that it beeps when the doors are left open. Don’t know how many times we’ve left the door a little cracked and spoiled food. It’s a lot quieter than our old one, is super sleek, but retains all its functionality. Overall, extremely happy we picked this refrigerator up! With the 10 year warranty on the compressor, I’m sure it will be in our kitchen for years to come!
– June 8, 2019
I like this refrigerator alot of room to put some food I love the flex zone is a lot of room to put some juices for the kids and you can control the moisture for the vegetables the freezer gives a lot of space and it’s very deep for putting big items and the ice maker top of the line you have choices either cube or crushed ice I like how the alarm goes off if the refrigerator open and I like the crome finish makes a perfect look and it fits just right between the pantry and cabinets
– June 8, 2019
Stylish elegant fridge!
They say first impressions matter this Samsung refrigerator made one on us, it’s a beautiful piece of innovation from it’s Stainless steel finish to the enormous amount of storage in the fridge areas, flex zone and freezer.. we kept our old fridge nice and full this new one has so much space it felt somewhat empty, the flex zone can be a fridge or freezer is a full width drawer where we store water bottles, cold cuts, snacks, left overs, perishables in topper ware and other miscellaneous, the LED lighting is perfect, the ice cube and water dispenser work flawlessly after initial setup, the fridge is so quiet you hardly know is in the kitchen, the doors open wide and close softly tight, the shelves can be adjusted to accommodate taller bottles or a gallon of milk also the right side door can handle a couple of gallons of milk with no problems.. other features I like to mention are the auto water filler always ready for coffee in the morning or filling our water bottles as for the ice maker it’s sure nice when you’re not constantly filling those ice trays spilling water on the floor is always ready for use, the crush ice we use to make our smoothies cooler.. one other feature is the door alarm in case you forget.. it was plug and play. Is an appliance the merits all praises I highly recommend this beautiful and practical fridge a long term investment you won’t regret.
– June 8, 2019
Love this fridge!
This model has tons of space in the refrigerator to store plenty of food, drinks and two drawers inside with humidity control.
The auto fill water pitcher feature includes an infuser inside which allows you to make cold brew ice tea straight from the fridge ! The shelves adjust to your desired height, the top shelf is split and flips up to allow for taller items.
The Flex drawer has 3 temperature settings for meats, sodas, even beer and wine.
Bixby Wifi enabled technology allows for temperature controls on your smartphone along with my other Samsung appliances.
It has a built in alarm to alert you if a door has been left open too long, an automatic ice and water in door and even automatically fills pitchers so you are summer ready with Cold Brewed Iced Tea and Coffee anytime!
What will they think of next?
Samsung has outdone themselves with this fridge!
– May 20, 2019
Amazing so far!
So far this fridge has been amazing. Hard to believe the space in this thing! My last fridge was a side by side same capacity and also counter depth however some how this fridge and freezer accommodate everything so much better! The ice is nice and soft and has a nice consistency, and the filter seems great because the water and ice have no aftertaste which it had on my previous fridge. The flex zone is pretty amazing, you can pretty much adjust to your liking and make it so nothing moves in the drawer. All the shelves adjust nicely making it easy for your taller items to fit as well. My one “wish” would be for a larger capacity ice bin. Overall in my days of using it I have enjoyed it very much and have recommended samsung to family!
– May 17, 2019
First off I am shocked on how fast this fridge dropped to the correct temperature upon arrival. This fridge is just beautiful, Samsung has out done their selves with this one. This has given my kitchen a whole new look. The fridge has a flex zone which is amazing, its perfect for anything, we personally are using it to keep beers and sodas extra cold. I tell you that flex zone it gets cold and makes drinks ice cold. What a great feature. We love how if the kids forget to close the fridge all the way it starts making a chiming noise so they know to go back and close it. We had no issues with delivery which was wonderful. Overall I think the fridge is roomy, the flex zone is amazing and the freezer size is pretty decent. I highly recommend this fridge to anyone that is in the market for one.
– May 16, 2019
Love it – so cool!
This refrigerator is a huge upgrade from my previous one. It looks so stately in my kitchen – truly a focal point. The stainless steel goes so well with my upgraded granite countertops and tile backsplash. The design is sleek and beautiful in its simplicity. Really a modern look. It is fingerprint and smudge resistant, but I do wish it was a little more so. Love the temperature controls and multiple storage options. The flip up shelf is perfect for taller items. It is so convenient to have refrigerated items on top and in the forefront. So much more room for food – it’s almost never over full, even after I grocery shop when I’m hungry! The flex zone drawer is wonderful for storing drinks and frequently used smaller items. Great that I can adjust the temperature in the drawer differently from the other parts of the fridge. Lighting is bright and natural looking. My only small issue, is that I would like if the freezer internal sliding drawer operated more smoothly. It tends to come off the tracks if not gently pushed and pulled from the center. Connectivity to the app is nice. I feel more confident knowing I’ll be alerted remotely of a door is left open or temperature changes. Also good to be alerted to change water filter. Oh, water and ice taste great too! Really pleased that food odors don’t linger. Can’t wait to replace all of the remainder of my appliances to matching Samsung appliances. Love it – so cool! Pun intended.
– May 15, 2019
Great Looking Refrigerator
The refrigerator did take some time to set up which included putting on the handles and adding the door shelves. The refrigerator looks great, the stainless steel look is very classy and pairs well with our dark cherry cabinets. The surface does a great job of not showing fingerprints. The water dispenser is very easy to use, to change from water to ice you simply just touch what you want. Inside the refrigerator, there is a digital display that allows you to change the temperature of the refrigerator, freezer or the flex drawer. There is a flex drawer which allows you to easily separate the drawer into four different areas and the temperature can be changed to allow for beverages, wine, or deli meats. We choose to put soda cans and bottled water in the flex zone drawer, it is easily accessible. The lighting inside is a bright LED light. The freezer space is not that large, but the refrigerator section is adequate. One of the shelves adjusts nicely to make the perfect spot to put gallon milk jugs which are very easy to access. One of my favorite features is this refrigerator can be connected to your smartphone and show you the temperate settings, allows you to turn the ice maker off or on, and a self-diagnose feature. A nice feature if the door is left open an alarm will beep and a notification will be sent to your smartphone if you have the SmartThings app connected. The app also shows energy usage which is helpful information. I would definitely recommend this refrigerator.
– May 13, 2019
Sleek and Functional
Design: The layout on this works perfectly for our family over a traditional 3 door/drawer French style. The flex zone drawer is perfect and actually adjusts the temperature pretty quickly based on what you have it set to. There’s also something about Samsung stainless steel that looks better to me over the competitors. I can’t put my finger on it, but it just “glimmers” more to me. There’s plenty of shelves/storage and I like that there are drawers on the left upper door that fit around the water dispenser. A lot of refrigerators waste this space. There’s also a shelf that folds down in half when you have taller items to store, but converts back to a full shelf when needed. The biggest thing for me was counter depth. I know a lot of people would love a bigger refrigerator, but I could sacrifice that extra storage for something that flows with the kitchen and doesn’t protrude too much. It is perfect and it’s nice that they do have the option of a standard depth refrigerator if needed. I live close to a grocery store and try to grab fresh produce whenever I can so having a ton of storage wasn’t a huge deal. The freezer is a bit small for my liking, but that’s where the flexzone area shines. I can take out whatever I need for the following days and store it in there without having to worry about it spoiling by getting too warm as if it were in the regular refrigeration area.
Functionality: There’s not much to say about this. It just works, which in itself is probably the best thing you can say about it. There was no issues with install, no special instructions needed. I’m a pretty techy person, but when it comes to appliances like this, I just need it to cool things down and that’s it. With that being said, the temperature control is digital and has a few functions that can be adjusted. I did see it has bixby/wifi enabled and would love to play with that function. It does have a chime that goes off if the doors are left ajar, so that feature is nice. If the phone app alerts when the door is left open that would in itself be worth the refrigerator. I did pop open the booklet to read up on some of the modes and will definitely use them accordingly. It cooled from room temp to 37 on the refrigerator portion in about 2 hours. It took the freezer about 4 to get from room temp to 0. No/little noise. I also noticed that it even “quiets” itself down when I open the door. Might be a placebo, but maybe not.
Overall: Definitely happy with this refrigerator!
– May 6, 2019
Love the flex zone
I haven’t had the fridge very long only a couple weeks but I have been so happy with it. I love all the space and features. I love the middle extra drawer, and the extra wide opening for the ice and water dispenser
– May 5, 2019
Sleek, convenient, great upgrade
I didn’t think I would enjoy having a new fridge as much as I have so far! This Samsung fridge is modern, sleek, and fits great in our kitchen. We had a well working stainless side by side fridge that this one has replaced and so far we love the following benefits: -French doors with larger fridge space up high; we don’t use the freezer as much so I definitely like having refridgerated items on the upper level and freezer below -Ice dispenser actually dispenses ice without jamming once a week; this was a major frustration with the old fridge, it seemed all the cubes would freeze together and once a week we had to dump it out -Nice storage options and easy to customize, especially the “bonus” pull out area in the middle -quiet, hardly hear it at all -more compact, doesn’t stick out as far from the wall and somehow seems to hold more items -like the smart connectivity via wifi; it alerted me on my phone when the door was accidentally left open by my wife Overall, I really can’t think of many other things this fridge could do better. It just works and works well in a nice, sleek, modern package!
– May 5, 2019
This refridgerator is amazing! The sleek stainless steel makes such a presence in my kitchen. The finish is beautiful, and with 4 kids fingerprints showing on the surface are minimal. The inside is very spacious. The versatility of the shelves allows you to fit even the most awkward shaped groceries. At first, I didn’t understand the need for the Flezxone drawer, however that quickly changed. With 4 kids, it is so convient to have a place to organize juice boxes and snacks for them to easily access. The divider helps keep everything together. The bottom freezer was surprisingly deep. Again, separate compartments to keep it organized, as well as a top sliding drawer. The fridge is lit very nicely, and almost makes for an “ah-hah” moment when opened! All 3 components of the fridge have separate temperature controls. The ice maker/water dispenser is great to have. Also, it’s so quiet! No humming noise, no water trickle noise , or even clanky ice cubes falling into the ice bin! There is no doubt, that this refridgerator is top of the line. I am so happy with My Samsung purchase!
– May 1, 2019
Top Notch Refrigerator, Samsung does it again!
We’ve had a Samsung refrigerator for nearly 10 years and it’s worked great. Which made the decision to stick with another Samsung easier but there was still some hesitation because a newer model doesn’t necessarily mean better. The RF24R7201SR has been so good to us. Plenty of room for everything we need and great new features. Top feature has to be the FlexZone drawer. It’s so convenient to have a place to put those oft-needed items for quick access, eliminating the need to open the full refrigerator. Cosmetically, it’s amazing. It’s a lower profile than our previous one so fit in perfects and has actually created more space in our kitchen without giving up any storage space. Overall it’s everything we were hoping for in our next Samsung refrigerator.
– May 1, 2019
My new Samsung Flexzone Refrigerator is quite the looker. The stainless steel has a subtle sheen to it without being overly shiny. The water and ice in the door make it convenient for daily use, but it comes in handy when guests come over. The flex zone drawer makes it easy to see what sandwich meat and cheeses that I have, rather than using a drawer where things tend to get lost. I love that I can adjust it too, keeping things upright and easily accessible. I love that the freezer is so deep and having the second drawer in it helps to keep our food organized. I would highly recommend this refrigerator to anyone looking to purchase a new one. It’s sleek, stylish, and a perfect addition to any kitchen.
– April 24, 2019
Would give this more than 5 stars if I could!
This refrigerator is truly amazing! It is by far the best one I have ever owned. It is a standard size, but uses space very efficiently. We can easily fit everything (and more) we need into this fridge. The freezer is massive. The flex-zone drawer is incredibly useful for wine and beer. I love that we can keep our alcohol both cool and separate from everything else in our refrigerator. The french doors and bright light allow us to easily see all of the food and drinks, which allows us to open and close the doors faster saving electricity. On the rare occasions when we have the doors open too long the fridge reminds us to close the doors with a faint beeping noise. Because we have small children the “fingerprint proof” stainless steel is a huge plus. Overall, this is a fantastic refrigerator that I highly recommend!
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