Help Centre

Have any questions about shopping at Sounds Fantastic? Click the links below for information regarding shipping, returns, payments, online orders, and service.

Payments

Your purchase at Sounds Fantastic is covered by our 30 day price guarantee policy. If we lower the price of an item within 30 days of your purchase, we will refund you the difference!

We accept Electronic Funds Transfers (Interac EFT), as well as major credit and debit cards including Visa, Mastercard & American Express.

Shipping and Delivery

We offer free regular shipping on most orders of $100 and above before applicable taxes, fees and promotional discounts.  Larger, heavier items (tower speakers, subwoofers, etc) may be subject to a shipping charge.  Please consult with a staff member for any applicable shipping charges. 

The following are our shipping restrictions.

  • Free shipping does not apply to express shipping.
  • Select heavy goods may not be eligible for our free shipping offer.

As a Canadian owned and operated company, and as per our agreements with the manufacturers and suppliers, we can only ship to Canadian address.

Returns

Your purchase at Sounds Fantastic is covered by our 30 day return policy. Items must be in new condition with original packaging and accessories.

Custom order items are not eligible for return unless the item is deemed defective.  Any other purchase must be returned within 30 days in new, sellable condition with all packaging, accessories and manuals.

Items marked as clearance or open box should be considered final sale and are ineligible for returns. Please note these items are still covered by warranty. 

Items involved in custom installations, such as in-wall speakers cannot be returned once installed. 

Headphones and earbuds may only be returned if unopened.

Service

Sounds Fantastic offers Guaranteed Protection Plans (GPP) on most products which provide you with peace of mind that your purchase will last for years to come.

GPP stands for “Guaranteed Protection Plan”. This plan provides 100% coverage (excluding physical damage or customer abuse/misuse of product) for a total of five (5) years, including the manufacturer’s warranty, on audio/video products and major appliances. Learn more

Got more questions? We are here to help

Please contact us and we will be more than happy to assist with your purchase, or any questions that you may have.